Cloud-Native Helpdesk Platform

Support made simple & faster

Centralized support platform for i27Academy students. Submit tickets, track progress, and get help — all in one place.

Internal support system for

i27Academy · Cloud · DevOps · Data Engineering Programs

Student-Only Access

Tickets can be raised only by authenticated i27Academy students, ensuring focused and accurate support.

Structured Ticket Management

Every request is tracked, assigned, and resolved with complete visibility and accountability.

Secure & Role-Based

Access is governed by roles — Student, Agent, and Admin — to maintain security and operational clarity.

6+

Microservices

JWT

Auth System

Full

Ticket Mgmt

3

Role Types